1&1

Rated By (4,536)
9.1
Our score
Features
  • Unlimited Storage
  • Unlimited Websites
  • Unlimited Databases (1 GB SSD)
  • Unlimited E-mail Accounts
  • 1 Domain free for 12 months
  • SSL Wildcard Certificate
  • 24/7 Service

1&1 is one of the most widely criticized web hosting service providers among website owners and publishers. Over the last 5 years, the number of sites hosted with 1&1 has fallen by near 1.5 million. The platform currently serves just more than 5 million sites. When it comes to prices, the provider has some good things going for the brand. However, that’s about it. Find out what we, and many customers, have to say about 1&1 further in this comprehensive review.

1&1 Load time

At 1&1, load times are one of the big qualities we have with the service. The loading speeds we’ve come become accustomed to during the review process were not found with this provider. As a result, it seems that the mass exodus the provider has been experiencing over the last 5 years is not without good reason. Speed is essential for website owners, as users will abandon a slow-loading webpage within seconds.

1&1 Uptime

When it comes to uptime, 1&1 didn’t fare much better. Some sites were routinely unresponsive with little rhyme or reason for the downtime. Because of this unreliability, it is difficult to rank 1&1 as a top performer.

1&1 Plans and services

The selection of plans and services available from1&1 are reassuring. Customers have a good amount of selection available. When it comes to standard web hosting, there are three plans to choose from, basic, unlimited plus, and unlimited pro. Basic will be the most affordable, which unlimited plus is the highest recommended. The benefits of this recommended, mid-tier plan include:

  • Unlimited Storage
  • Unlimited Websites
  • Unlimited Databases (1 GB SSD)
  • Unlimited E-mail Accounts
  • 1 Domain free for 12 months
  • SSL Wildcard Certificate
  • 24/7 Service

 

When it comes to additional services provided by 1&1, include domain services, servers, email and office requirements, online marketing, security, and ecommerce solutions.

1&1 Cost

In terms of pricing structure, 1&1 may find its highest marks when it comes to cost. The most basic plan can be purchased for as low as $0.99 per month with a 12 month contract. The highest priced option will begin at $8.99 for a 12 month contract. Keep in mind that these are introductory prices which will increase after the promotional period expires.

1&1 Support

Support from 1&1is a sensitive subject for most that have had to deal with it. Right away that says a lot about how customers feel about the service and we found we were in their corner when trying to get ahold of technically trained representatives or resolutions without extensive wait times.

Conclusion

While 1&1 web hosting services may offer a good selection of plans at very competitive prices, their overall quality in terms of support and uptime were amount our biggest points of contention. We’ll go so far as to say that 1&1 is a mid-level web hosting service provider with room for improvement.

Guy Miller

ABOUT THE AUTHOR

Guy Miller

Guy Miller has been involved in internet privacy issues and technology for most of his career. He cares passionately about the right to online anonymity and he has worked on a number of privacy technologies. Guy takes care to follow the latest technical and legal developments regarding this area and can be relied upon to be completely up-to-date.